TERMS AND CONDITIONS
These are the terms and conditions which apply to your holiday. Please read them carefully as you will be bound them.
Your contract is with Visions Holiday Group Limited. Ilios Travel, Visions of Italy, Visions of Turkey and Visions of Spain are wholly owned subsidiaries and trading names of Visions Holiday Group Ltd. – Visions Travel Group, which is fully bonded by the UK Civil Aviation Authority under Air Travel Organisers Licence (ATOL) No. 5889. Holiday vacations that include return flights commencing and returning to the UK only are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that it is correct. This ATOL Certificate must be taken with you, along with all other important documentation (passport, confirmation invoice, flight e-tickets, accommodation & transfer vouchers etc) when you travel so please ensure that you keep this in a secure and safe place. For more information about financial protection and the ATOL Certificate please go to www.atol.org.uk.
As the ATOL scheme only covers holiday vacations that include return flights commencing in and returning to the UK only, ground arrangement only holiday vacation packages are not covered by the ATOL scheme.
Ground arrangement only holidays and accommodation only arrangements are financially protected by the Association of Bonded Travel Organisers Trust Limited (ABTOT membership number 5217).
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Visions Holiday Group, and in the event of their insolvency, protection is provided for the following:
1. non-flight packages and
2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Visions Holiday Group.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call the ABTOT 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents
Visions Holiday Group Ltd. is a member of ABTA – the Travel Association (ABTA) No Y223X, IATA and the Association of Independent Tour Operators (AITO).
The terms and conditions set out below apply to all holidays sold by Visions Holiday Group Ltd.– Visions Travel Group. In your interests we ask you to read them carefully. In these booking terms and conditions “we” shall mean Ilios Travel, Visions of Italy, Visions of Turkey and Visions of Spain, all wholly owned subsidiaries and trading names of Visions Holiday Group Ltd. ATOL 5889, and “you” shall mean the person in whose name the booking is made and accepted and shall include the person or persons on whose behalf the same is made and accepted.
1. BOOKING AND DEPOSIT
All products in our brochures and on our websites are sold subject to the following booking terms and conditions, which comply with the Tour Operators’ Code of Conduct issued by ABTA – the Travel Association, in association with the Office of Fair Trading. When you book a holiday with us the contract comes into effect when you or your chosen agent asks us to confirm your booking. We then become responsible to provide you with the holiday and you become responsible to pay for it, in each case subject to these terms and conditions.
When we receive your deposit, we will send you a holiday confirmation, or give a verbal confirmation, if booked within 13 weeks of departure. It is important that you check the written confirmation when you receive it. If booking within 2 weeks of departure please ensure that all details are as you require them within 24 hours. If you wish to change or cancel any arrangements later you may have to pay an amendment or cancellation charge and additional costs (see 3 and 5 below) which may be as much as the whole of the original price of your arrangements. When you make a booking you guarantee that you have the authority to accept on behalf of your party the terms of these booking conditions and accept responsibility for making all payments to us for all members of the party. We will send all documents to you or your chosen travel agent and you will be responsible for ensuring that all other members of your party are kept fully informed. No verbal amendments may be made by either party to these written booking conditions. Any amendments to your booking must be received in writing. If you book through an agent all communication must be through that agent. All money which you pay to the agent before we have sent confirmation of your booking will be held by the travel agent on our behalf.
Your contract with Visions Holiday Group Ltd. is made once you have paid the relevant deposit (non-refundable) per person and our confirmation invoice has been issued.
2. PAYING THE BALANCE
You must pay this 13 weeks before departure. If you do not, we reserve the right to treat your booking as cancelled. You could then be liable to pay us cancellation charges up to 100% of the final invoice total as set out in Clause 5. For all new bookings taken from 13 January 2018, Visions Holiday Group will be accepting credit card payments up to the total value of £1500.00 per booking reference, this will incur no extra fees. The remaining balance if applicable will need to be settled by debit card or by BACS payment. In the event of non-payment on the due date, the company may (in addition to its other legal remedies) cancel the holiday and forfeit any deposits and insurance premiums paid.
3. IF YOU CHANGE YOUR BOOKING
If you wish to alter your booking, we will do our best to help you. There will be an amendment charge of £30 ($45) per booking for a minor amendment or £25 ($40) per person for a major change (ie. change of dates to earlier or later in the same season, resort or accommodation or similar) will be charged for each amendment or name change to cover administration costs. However, if within 13 weeks of departure you wish to change your booking, we reserve the right to treat this as a cancellation of the original booking and cancellation charges will then apply as per Clause 5. Should the number of persons booked into the accommodation change, the price will be recharged on the basis of the new party size. If you take a holiday using scheduled flight services or special bought-in charter flights, please check the cancellation charges at the time of booking as these may differ from Clause 5. Name changes on such flights (if allowed) will be charged to you at cost in addition to the above amendment charge.
4. IF WE CHANGE YOUR BOOKING
It is unlikely that we will have to make any changes to your holiday. However, holiday arrangements are made many months in advance, and changes are sometimes unavoidable. Most changes are minor and we will advise you as soon as possible. If we make a major change to the holiday after the date when the holiday balance is due, you will have the choice of:
a) accepting the changes
b) purchasing another holiday available from us.
c) cancelling your holiday in which case we will refund all monies paid to us.
If you choose a), b), or c), we will pay you compensation as follows:
Period before scheduled departure within which a major change is notified. Compensation per fare paying passenger (excluding infants):
More than 91 days: Nil
90 – 29 days: £10 ($15)
28 – 14 days: £15 ($25)
13 – 0 days: £20 ($30)
A major change to your holiday is one that we make before the scheduled date of departure which involves a change of airport, resort area, time of departure of more than 12 hours, or change of accommodation to a lower official category. It does not include a flight delay when checking in. Compensation will not be paid if
a) there is a major change before the final balance is due
b) if we have not received the final balance from you
c) when changes result from events beyond our control (see Clause 7 – Important Note)
A change of airline or aircraft is not considered a major change.
5. IF YOU CANCEL YOUR HOLIDAY
Should you or any member of your party wish to cancel your holiday, immediate notice in writing by the person signing the booking form must be sent to us. Cancellation charges payable by you from date of receipt of written notification are as follows:
Cancellation period Charge as % of holiday cost
More than 91 days: loss of deposit
90 – 43 days: 40% or deposit if greater
42 – 0 days: 100%
If the number of persons in the bookings change, the holiday price will be recalculated on the basis of the amended party size.
6. IF WE CANCEL YOUR HOLIDAY
We will not cancel your holiday within 13 weeks of departure unless events occur beyond our control (see Clause 7) or if you have not paid your holiday balance (see Clause 2).
7. IMPORTANT NOTE
Compensation will not be paid when changes in the holiday, including its duration, are due to a force majeure, namely war or threat of war, terrorist activity or threat of such activity, riots or civil strife, industrial unrest or threat of such activity, natural or nuclear disasters, fire, adverse weather conditions, health or safety reasons, technical problems affecting transport, or any other event or circumstance outside our control. In the event of delay or cancellation of international or internal flights, hydrofoils, ferries, or other transportation for any reason beyond our control, namely force majeure, we do not accept liability for any additional costs you may incur, nor will any compensation be payable.
8. OUR PRICE GUARANTEE
The price of your travel arrangements is subject to surcharges on the following items: for increases in transportation costs such as fuel, scheduled airfares, and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator or travel organiser, Government action such as increases in VAT or any other Government imposed increases, and currency changes in relation to adverse exchange rate variations. Even in these cases we will absorb an amount equal to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this totals more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid except for any amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date of the surcharge invoice. All prices on this website apply at the time of publication, but we reserve the right to increase or decrease any of those prices at any time.
9. CONDITIONS OF CARRIAGE
When you travel with an air or sea carrier, conditions of carriage apply, some of which limit or exclude liability. Some of these conditions are governed by international agreements, copies of which can be provided on request. Some airlines no longer provide an inclusive meal service, if this applies to your holiday we will, when possible, advise you at the time of booking.
10. CAR HIRE
Please note when car hire is pre-booked with us, Visions Holiday Group Ltd. acts as an agent only for this service.
11. LOCAL SERVICES
Any services purchased locally in resort, even if these are arranged by our representative or agent, do not form part of this contract.
12. PUBLIC AREAS
The sea, beaches, roads and areas around holiday accommodation do not form part of the package and have not been inspected.
Occasionally things do go wrong and this is the procedure to follow. You must inform our representative, the owner of the property or local agent at the time of happening and also the supplier of the facility. Failure to do so may affect your rights under this Contract. They can normally put things right on the spot. If the matter is not resolved to your satisfaction it should be reported immediately to our Bolney office in West Sussex and the Company will endeavour to put matters right. Any complaint not reported locally at the time and only reported to the Company after the client has returned from their holiday, will not be considered by the Company. If not resolved and you wish to follow up your complaint, you must write to us within 28 days of the return from your holiday. If not amicably settled, you may call upon the low-cost AITO Independent Dispute Settlement Service (details on request). The maximum sum which a Mediator may award under this arrangement is limited to £2,500 per individual, but subject to a maximum sum of £10,000 for any one booking. This service is not considered suitable for claims which are solely or mainly in respect of physical injury or illness or the consequences thereof.
14. OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring that the holiday which you book with us is in accordance with the brochure description and that the services offered are of a reasonable standard. We also accept responsibility for the acts and/or omissions of our employees, agents, suppliers or sub-contractors while acting within the course of their respective employments or contracts with us. We will also pay you damages calculated in accordance with English legal principles in respect of death, bodily injury, or illness suffered by you during your holiday provided that it arises from the negligent acts and/or omissions of our employees, agents, suppliers or sub-contractors, whilst acting within the scope of, or in the course of their employment or business with us. Note: We reserve the right to claim in your place against the person or suppliers responsible for causing the injury, illness or death. We shall give every reasonable assistance to you, if through mishap, you suffer illness, personal injury or death during the period of the holiday arising out of an activity which is not part of the holiday arrangement or an excursion offered by us. If you bring legal proceedings arising out of the mishap, subject to our reasonable discretion and providing that you request it in writing within 90 days of the occurrence of the mishap, we will meet the initial legal costs associated with such proceedings. this will be limited to £5,000 per party and may be granted as a loan if you have suitable insurance cover already, or if there is any claim for the costs against a third party. Nothing in this Clause 14 shall apply to anything arising out of carriage by sea, air or land to which international conventions apply and limit the obligations and liabilities of the carrier.
15. YOUR ACCOMMODATION
The Company cannot be held responsible for the failure of public services (water, electricity etc.) it will, however, make every effort as far as it is able to see that the failure is corrected as quickly as possible. The Company cannot be held responsible for any disturbance which is beyond the control of the Company.
The Client must leave the holiday accommodation with all contents clean and in good order. The accommodation shall be occupied only by those persons named on the Company issued Confirmation Invoice and stipulated on the Company Booking Form, unless prior written agreement has been obtained from the Company’s Bolney office in West Sussex. Subletting, sharing or assignment is prohibited. The company reserves the right to terminate the holiday of and will pay no compensation to any client who is likely to cause distress, danger or annoyance to any other client, employee or other third party, or damage to the property.
16. BROCHURE DESCRIPTIONS
These are based on visits made many months before you go on holiday. We take all reasonable care to ensure the accuracy of the holiday descriptions and photographs which appear in the brochure and on the website. However, we do not accept liability for any furniture or chattels appearing in a photograph which may have been changed or moved from the accommodation since the photograph was taken. There may also be certain times when facilities mentioned may not be available due to lack of support, adverse weather etc. for which we cannot accept responsibility.
The Client shall be responsible for compliance with all relevant customs, police, public health, immigration and any other lawful regulations of any country to, from, or over which the client travels for his holiday.
The Company cannot accept responsibility for clients missing aircraft, ferries or trains due to late arrival of connecting aircraft or late check-in at airport, port or station. The company accepts no responsibility for delays in sailings or for any cost incurred by the client as a result of delays. Clients should ensure that their travel insurance provides adequate cover against such occurrences.
19. DATA PROTECTION
In order to process your booking and to ensure that your travel arrangements run smoothly, Visions Holiday Group Ltd. need to use the information that you provide such as name, address, passport details, any special needs, dietary requirements etc. and pass this information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transportation companies, travel agent etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or if required by law. You should be aware that controls on data protection in other countries, particularly those outside of the EEA (Economic Union Area), may not be as strong as those in this country. Visions Holiday Group Ltd. will not pass any information to any person not responsible for your travel arrangements. This applies to sensitive information that you give to us such as details of any disabilities or dietary requirements. (If we cannot pass this information to the relevant suppliers we cannot process your booking. In making this booking, you consent to this information being passed to the relevant persons). Please note that where information is also held by your chosen travel agent, this is subject to your agent’s own data protection policy. If you wish to obtain a copy of the personal information held by Visions Holiday Group Ltd. about you then please write to Visions Holiday Group Ltd., Customer Services Department, Bolney Place, Cowfold Road, Bolney, West Sussex, United Kingdom, RH17 5QT
This contract and any matters arising from it are governed by the law of England and Wales and are subject to the jurisdiction of the courts of England and Wales.
21. CONSUMER PROTECTION
Your contract is with Visions Holiday Group Ltd. Ilios Travel, Visions of Italy, Visions of Turkey, Visions of Spain are wholly owned subsidiaries and trading names of Visions Holiday Group Ltd.- Visions Travel Group, which is fully bonded by the UK Civil Aviation Authority under Air Travel Organisers Licence (ATOL) No. 5889. Holiday vacation packages that include return flights commencing and returning to the UK only are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that it is correct. This ATOL Certificate must be taken with you, along with all other important documentation (passport, confirmation invoice, flight e-tickets, accommodation & transfer vouchers etc.) when you travel so please ensure that you keep this in a secure and safe place. For more information about financial protection and the ATOL Certificate please go to www.atol.org.uk.
As the ATOL scheme only covers holiday vacations that include return flights commencing in and returning to the UK only, ground arrangement only holiday packages are not covered by the ATOL scheme.
Ground arrangement only holiday packages and accommodation only arrangements are financially protected by the Association Of Bonded Travel Organisers Trust Limited (ABTOT). Visions Holiday Group Ltd. has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours regulations 1992. In the unlikely event of Visions Holiday Group Ltd.’s insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding the pre-arranged travel to and from your destination.
Visions Holiday Group Ltd. is a member of ABTA – the Travel Association (ABTA) No: Y223X, IATA, the Association Of Independent Tour Operators (AITO) and the American Society Of Travel Agents (ASTA).
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, click here.