LUXURY HOLIDAY VILLAS IN ITALY, TURKEY AND SPAIN

BOOKING CONDITIONS

The terms and conditions set out below apply to all holidays sold by Visions Holiday Group. In your interests we ask you to read them carefully. In these conditions “we” shall mean Islands of Greece, Ilios Travel or Visions of Africa trading names of Visions Holiday Group Limited ATOL 5889, and “you” shall mean the person in whose name the booking is made and accepted and shall include the person or persons on whose behalf the same is made and accepted.

1. BOOKING AND DEPOSIT

When we receive your completed Booking form and relevant deposit, we will send you a holiday confirmation, or give a verbal confirmation, if booked within 13 weeks of departure. At these points a contract is deemed to be made between us.  The person completing the booking form warrants that he has the authority to sign on all passengers’ behalf. 

2. PAYING THE BALANCE

You must pay this 13 weeks before departure. If you do not, we reserve the right to treat your booking as cancelled. You could then be liable to pay us cancellation charges up to 100% of the final invoice total as set out in Clause 5.   All payments made by credit card will incur a 2.2% charge. This charge may increase if credit card companies increase their charges. Any change will be advised at the time of booking. In the event of non-payment on the due date, the company may (in addition to its other legal remedies) cancel the holiday and forfeit any deposits and insurance premiums paid.

3. IF YOU CHANGE YOUR BOOKING

If you wish to alter your booking, we will do our best to help you. There will be an amendment charge of £30 per booking for a minor amendment or £25 per person for a major change (ie. change of dates to earlier or later in the same season, resort or accommodation or similar) will be charged for each amendment or name change to cover administration costs. However, if within 13 weeks of departure you wish to change your booking, we reserve the right to treat this as a cancellation of the original booking and cancellation charges will then apply as per Clause 5.  Should the number of persons booked into the accommodation change, the price will be recharged on the basis of the new party size.  If you take a holiday utilising scheduled flight services  or special bought-in charter flights, please check the cancellation charges at the time of booking as these differ from Clause 5. Name changes on such flights (if allowed) will be charged to you at cost in addition to the above amendment charge.

4. IF WE CHANGE YOUR BOOKING

It is unlikely that we will have to make any changes to your holiday. However, holiday arrangements are made many months in advance, and changes are sometimes unavoidable. Most changes are minor and we will advise you as soon as possible.  If we make a major change to the holiday after the date when the holiday balance is due, you will have the choice of:

a) accepting the changes
b) purchasing another holiday available from us.
c) cancelling your holiday in which case we will refund all monies paid to us.

If you choose a), b), or c), we will pay you compensation as follows:

Period before scheduled departure within which a major change is notified. Compensation per fare paying passenger (excluding infants):

More than 91 days: Nil
90 – 29 days: £10
28 – 14 days: £15
13 – 0 days: £20

A major change to your holiday is one that we make before the scheduled date of departure which involves a change of airport, resort area, time of departure of more than 12 hours, or change of accommodation to a lower official category. It does not include a flight delay when checking in. Compensation will not be paid if

a) there is a major change before the final balance is due
b) if we have not received the final balance from you
c) when changes result from events beyond our control (see Clause 7 – Important Note)

A change of airline or aircraft is not considered a major change.

5. IF YOU CANCEL YOUR HOLIDAY

Should you or any member of your party wish to cancel your holiday, immediate notice in writing by the person signing the booking form must be sent to us. Cancellation charges payable by you from date of receipt of written notification are as follows:

Cancellation period Charge as % of holiday cost

More than 91 days: loss of deposit
90 – 43 days: 40% or deposit if greater
42 – 29 days: 60%
28 – 15 days: 80%
14 – 0 days: 100%

If the number of persons in the bookings change, the holiday price will be recalculated on the basis of the amended party size.

6. IF WE CANCEL YOUR HOLIDAY

We will not cancel your holiday within 13 weeks of departure unless events occur beyond our control (see Clause 7) or if you have not paid your holiday balance (see Clause 2).

7. IMPORTANT NOTE

Compensation will not be paid when changes in the holiday, including its duration, are due to a force majeure, namely war or threat of war, terrorist activity or threat of such activity, riots or civil strife, industrial unrest or threat of such activity, natural or nuclear disasters, fire, adverse weather conditions, health or safety reasons, technical problems affecting transport, or any other event or circumstance outside our control. In the event of delay or cancellation of international or internal flights, hydrofoils, ferries, or other transportation for any reason beyond our control, namely force majeure, we do not accept liability for any additional costs you may incur, nor will any compensation be payable.

8. OUR PRICE GUARANTEE

The price of your travel arrangements is subject to surcharges on the following items: for increases in transportation costs such as fuel, scheduled airfares, and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator or organiser, Government action such as increases in VAT or any other Government imposed increases, and currency changes in relation to adverse exchange rate variations. Even in these cases we will absorb an amount equal to 2% of the holiday price which excludes insurance premiums and any amendment charges.  Only amounts in excess of this 2% will be surcharged. If this totals more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid except for any amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date of the surcharge invoice. All prices in this brochure apply at the time of publication, but we reserve the right to increase or decrease any of those prices at any time.  All prices printed in this brochure are based on the following exchange rate:

£1 = 1.15 Euro

9. CONDITIONS OF CARRIAGE

When you travel with an air or sea carrier, conditions of carriage apply, some of which limit or exclude liability. Some of these conditions are governed by international agreements, copies of which can be provided on request. Some airlines no longer provide an inclusive meal service, if this applies to your holiday we will, when possible, advise you at the time of booking.

10. CAR HIRE

Please note when car hire is prebooked with us, Visions Holiday Group acts as an agent only for this service.

11. Any services purchased locally in resort, even if these are arranged by our representative or agent, do not form part of this contract.

12. The sea, beaches, roads and areas around holiday accommodation do not form part of the package and have not been inspected.

13. COMPLAINTS

Occasionally things do go wrong and this is the procedure to follow. You must inform our representative, the owner of the property or local agent at the time of happening and also the supplier of the facility.  Failure to do so may affect your rights under this Contract. They can normally put things right on the spot. If the matter is not resolved to your satisfaction it should be reported immediately to our Bolney office and the Company will endeavour to put matters right. Any complaint not reported locally at the time and only reported to the Company after the client has returned from their holiday, will not be considered by the Company.  If not resolved and you wish to follow up your complaint, you must write to us within 28 days of the return from your holiday. If not amicably settled, you may call upon the low-cost AITO Independent Dispute Settlement Service (details on request). Claims which exceed £5,000 per person or £25,000 per booking form or claims which apply principally or exclusively in respect of (or as a consequence of) illness or physical injury are not admissible under the service.

14. OUR RESPONSIBILITY TO YOU

We accept responsibility for ensuring that the holiday which you book with us is in accordance with the brochure description and that the services offered are of a reasonable standard. We also accept responsibility for the acts and/or omissions of our employees, agents, suppliers or sub-contractors while acting within the course of their respective employments or contracts with us. We will also pay you damages calculated in accordance with English legal principles in respect of death, bodily injury, or illness suffered by you during your holiday provided that it arises from the negligent acts and/or omissions of our employees, agents, suppliers or sub-contractors, whilst acting within the scope of, or in the course of their employment or business with us. Note: We reserve the right to claim in your place against the person or suppliers responsible for causing the injury, illness or death. We shall give every reasonable assistance to you, if through mishap, you suffer illness, personal injury or death during the period of the holiday arising out of an activity which is not part of the holiday arrangement or an excursion offered by us. If you bring legal proceedings arising out of the mishap, subject to our reasonable discretion and providing that you request it in writing within 90 days of the occurrence of the mishap, we will meet the initial legal costs associated with such proceedings. this will be limited to £5,000 per party and may be granted as a loan if you have suitable insurance cover already, or if there is any claim for the costs against a third party.  Nothing in this Clause 14 shall apply to anything arising out of carriage by sea, air or land to which international conventions apply and limit the obligations and liabilities of the carrier.

15. YOUR ACCOMMODATION

The Company cannot be held responsible for the failure of public services (water, electricity etc) it will, however, make every effort as far as it is able to see that the failure is corrected as quickly as possible. The Company cannot be held responsible for any disturbance which is beyond the control of the Company.

The Client must leave the holiday accommodation with all contents clean and in good order. The accommodation shall be occupied only by those persons named on the Company issued Confirmation Invoice and stipulated on the Company Booking Form, unless prior written agreement has been obtained from the Company’s Bolney office. Subletting, sharing or assignment is prohibited.  The company reserves the right to terminate the holiday of and will pay no compensation to any client who is likely to cause distress, danger or annoyance to any other client, employee or other third party, or damage to the property.
16. BROCHURE DESCRIPTIONS

These are based on visits made many months before you go on holiday. We take all reasonable care to ensure the accuracy of the holiday descriptions and photographs which appear in the brochure and on the website. However, we do not accept liability for any furniture or chattels appearing in a photograph which may have been changed or moved from the accommodation since the photograph was taken.  There may also be certain times when facilities mentioned may not be available due to lack of support, adverse weather etc. for which we cannot accept responsibility.

17. The Client shall be responsible for compliance with all relevant customs, police, public health, immigration and any other lawful regulations of any country to, from, or over which the client travels for his holiday.

18. Ferries/Flights/Trains

The Company cannot accept responsibility for clients missing aircraft, ferries or trains due to late arrival of connecting aircraft or late check-in at airport, port or station. The company accepts no responsibility for delays in sailings or for any cost incurred by the client as a result of delays. Clients should ensure that their travel insurance provides adequate cover against such occurrences.

19. DATA PROTECTION

Please be assured that we have measures in place to protect the personal booking information held by us.  This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by law. Certain information may also be passed on to security or credit checking companies.  If we cannot pass this information to the relevant suppliers whether in the EEA or not, we will be unable to provide your booking. In making this booking you consent to this information being passed on to the relevant persons. Full details of or data protection policy are available on request. 

20. This contract and any matters arising from it are governed by the law of England and Wales and are subject to the jurisdiction of the courts of England and Wales.

21. CONSUMER PROTECTION

The air holidays and flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser’s License granted by the Civil Aviation Authority. Our ATOL number is ATOL 5889. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.  For further information visit the ATOL website at www.atol.org.uk.